At Fermier Agro Solutions, customer satisfaction is our priority. This Refund Policy outlines the conditions under which refunds are processed.

1. Eligibility for Refunds

• Refunds are applicable only for defective or damaged products.
• Requests must be made within 7 days of product delivery.
• The product must be unused and returned in its original packaging.

2. Non-Refundable Items

• Used or opened products.
• Perishable items such as organic fertilizers.
• Products purchased on final sale.

3. Refund Process

To initiate a refund, contact our support team at mailtofermier@gmail.com with your order details. After approval, refunds will be processed within 7-10 business days to the original payment method.

4. Late or Missing Refunds

If you haven’t received a refund, please check with your bank or payment provider. If the issue persists, contact us at mailtofermier@gmail.com.

5. Exchanges

We replace items only if they are defective or damaged. If you need an exchange, contact us with your order details.

6. Shipping Costs

Customers are responsible for return shipping costs unless the product is defective or incorrect.